Refund Policy

We want you to be happy with your purchase. If you have any issues with your items, please contact us as soon as possible at info@gorillasurplus.com or call us at 1-866-879-8891. We will help you determine the best course of action.

In-Store Purchase Return Policy

Thank you for shopping with Gorilla Surplus in-store. Please take a moment to review our return guidelines:

1. Returns are accepted within 10 days of purchase, but only store credit or exchange will be given.
2. No Refunds: Unfortunately, we do not provide refunds for in-store purchases.
3. Final Sale Items: All guns and knives are final sale items and cannot be returned or exchanged under any circumstances.
4. All original tags and packaging must be attached.

Online Purchase Return Policy

At Gorilla Surplus, we aim to ensure you're thrilled with your new purchase. If your items don't meet your expectations for any reason, we are happy to accept returns or exchanges of new and unused items within 30 days of the delivery date.

1. Exchange or return is possible within a time-lapse of not more than 30 days upon the delivery date.
2. No refund will be issued to orders older than 7 days based on the delivery date.
3. If you have any issues with the item purchased and your order is less than 7 days old, please contact us.

How to Return an Item

You may return any item unused, unworn, unopened, and in original condition with its original packaging and any accessories for a full product refund within 30 days of purchase. A 15% restocking fee may apply. To return an item, please contact us and request an RMA (Return Merchandise Authorization) number. Once you have received your RMA number, you can return the item to us. Please include the RMA number in the shipping label.

How to Obtain an RMA

1. Contact Gorilla Surplus by email at info@gorillasurplus.com or by phone at 1-866-879-8891.
2. Provide your order number and a description of the issue.
3. If the item is defective, provide photo/video evidence of the defect.
4. Gorilla Surplus will email you an RMA form with your RMA number.
5. Fill out the RMA form and include it in the package you are shipping to Gorilla Surplus.

Warranty Policy

All items come with a 30-day warranty. If you receive a defective item, you can request an exchange or a refund. No refund will be issued to defective items older than 7 days from receipt of your order.

What is covered by the warranty?

The warranty covers all defects in materials and workmanship. This means that if an item is damaged or defective due to a manufacturing error, we will replace it.

What is not covered by the warranty?

The warranty does not cover damage caused by:

1. Accidental or intentional damage
2. Improper use or maintenance
3. Modifications to the product
4. Normal wear and tear

What to do if you need to file a warranty claim:

If you believe that your product is covered by the warranty, please contact us and provide us with the following information:

1. Your order number
2. The date of purchase
3. A description of the problem
4. Photos or videos of the problem

Once we have received your information, we will investigate the claim and determine if it is covered by the warranty. If the claim is approved, we will issue you a replacement item.

What if my product is not covered by the warranty?

If your product is not covered by the warranty, you may be able to contact the manufacturer directly. The manufacturer may be able to offer you a repair or replacement under their own warranty policy.

What will void my warranty?

Your warranty may be voided if your item is damaged due to any of the following reasons:

1. User error: This includes damage caused by trying to repair the item yourself, dropping it, misusing it, or exposing it to debris.
2. Weapon modification: If you have modified your item after purchase, we will not be able to provide a refund or exchange if any internal damage is caused by using defective or non-compatible parts. This includes the removal of the orange tip on airsoft guns.
3. Use of poor-quality BBs: We recommend using 0.20g BBs at a minimum. Using cheaper BBs may cause internal damage to your item, which will not be covered by the warranty.
4. Purchases under $60: Items that are purchased for less than $60 are not covered by the warranty.
5. Malfunction or damage caused by the use of the wrong charging unit or non-compatible batteries in the item: If you use the wrong charging unit or non-compatible batteries in your item, this may cause malfunction or damage. This will void the warranty.

Exceptional Purchases Policy

Knives:

All knives are final sale.

Guns:

All guns are final sale, except for defective guns.

Defective guns may be exchanged within 10 days of purchase, but the original receipt must be included.

Airsoft Guns:

Removing the orange tip on an airsoft gun will void the warranty.

No exchanges or returns will be considered for airsoft guns that have had their orange tips removed.

FAQ

What happens if my package is returned to the sender?

If your package is returned to the sender due to an incomplete or incorrect address, or if it is unclaimed, we will contact you to see if you would like a refund or a reshipment.